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Returns Policy
Returns Policy

GUARANTEED RETURNS POLICY

If you are not happy with your item or goods, you can return it to us within 7 days of your goods' arrival so long as your package is unopened, not tampered with and in a good condition for either an exchange or a full refund. PINACCESSORY will not be held responsible for the shipping costs to ship the goods back to us.To submit a return item please contact us at enquiry@pinaccessory.com.

Once the goods are delivered back to us, we will process your request within 2 working weeks after which the buyer will be notified once a full credit refund has been issued.

DAMAGED RETURNS POLICY

We also have a standard damaged returns policy where should the buyer receive goods that are damaged or defected upon arrival, the buyer can either receive a full exchange or refund with the shipping cost borne by us. To submit a defected item return request, please contact us at enquiry@pinaccessory.com with an attached photo of the damaged part of your item.